RxQure Privacy Policy (B2B Platform)

Operator: Precise Life Science
Platform: RxQure (B2B Retailer Application & Website)
Registered Office: Bangalore, Karnataka – 560026, India
Effective Date: 01-04-2026

1. Introduction

This Privacy Policy (“Policy”) describes how Precise Life Science (“RxQure”, “We”, “Us”, “Our”) collects, uses, stores, processes, and protects information of users (“Retailer”, “You”, “Your”) who access or use the RxQure platform.

This Policy is issued in compliance with:

• Information Technology Act, 2000
• IT (Reasonable Security Practices and Procedures and Sensitive Personal Data) Rules, 2011
• Applicable Indian data protection laws

By using the Platform, you consent to the collection and use of information in accordance with this Policy.

2. Scope & Applicability

This Policy applies to:

• All registered Retailers and their authorized users
• Visitors accessing the Platform
• Information collected through mobile app, website, and related services

⚠️ This is a B2B platform, and data collected is primarily business-related.

3. Definitions

Term	Meaning
Personal Data	Information that identifies an individual (name, phone, email, ID proof)
Business Data	Company-related information (GSTIN, Drug License, address)
Sensitive Personal Data	Financial details, identity proofs, passwords (as per IT Rules 2011)
Processing	Collection, storage, use, sharing, or deletion of data
User / Retailer	Business entity using RxQure platform

4. Information We Collect

4.1 Business Information

• Business name and type
• GSTIN
• Drug License details
• Business address (billing & shipping)
• Incorporation/registration documents

4.2 Personal Information

• Name of proprietor/authorized signatory
• Mobile number
• Email address
• Government ID proof (if required for KYC)

4.3 Financial Information

• Bank account details
• UPI IDs
• Payment transaction details
  ⚠️ Card details are processed via secure third-party payment gateways (not stored by RxQure).

4.4 Transactional Data

• Orders placed
• Purchase history
• Invoices and returns
• Credit usage and payment records

4.5 Device & Usage Data

• IP address
• Device type, OS, browser
• App usage logs
• Cookies and tracking data

 

4.6 Communication Data

• Emails, calls, chat interactions with support
• Feedback, complaints, and queries

5. Purpose of Data Collection

We collect and process data for the following purposes:

5.1 Account Management

• Registration and authentication
• KYC verification

5.2 Order Fulfillment

• Processing orders
• Generating invoices
• Delivering products

5.3 Credit & Risk Assessment

• Evaluating creditworthiness
• Managing credit limits
• Collections and recovery

5.4 Compliance & Legal Requirements

• Drug regulatory compliance
• GST and tax reporting
• Government audits or investigations

5.5 Communication

• Order updates
• Payment reminders
• Policy updates
• Customer support

5.6 Analytics & Improvement

• Demand forecasting
• Product recommendations
• Platform performance improvement

6. Sharing & Disclosure of Information

We may share your information with:

6.1 Service Providers

• Logistics partners (delivery)
• Payment gateways
• Cloud storage providers

6.2 Business Partners

• Manufacturers (for recalls or quality issues)
• Suppliers and vendors

6.3 Legal Authorities

• Government agencies
• Regulatory authorities
• Courts or law enforcement

6.4 Internal Sharing

• Affiliates or group companies for operational purposes

⚠️ We do not sell your personal data to third parties.

7. Data Security

We implement reasonable security practices including:

• Secure servers and access controls
• Encryption of sensitive data
• Restricted internal access

However:

• No system is 100% secure
• RxQure is not liable for breaches caused by external hacking or force majeure events

8. Data Retention

We retain data:

• For minimum 7 years (as per tax and legal requirements)
• As long as necessary for business operations
• Until required by regulatory authorities

9. Cookies & Tracking Technologies

• We use cookies to enhance user experience
• Cookies help in login sessions, analytics, and personalization
• Users can disable cookies via browser settings (may affect functionality)

10. User Rights

You have the right to:

• Access your data
• Update or correct information
• Request deletion (subject to legal obligations)
• Withdraw consent (may affect services)
• Opt-out of marketing communications

11. Third-Party Links

The Platform may contain links to third-party websites.
RxQure is not responsible for their privacy practices.

12. Children’s Privacy

RxQure is a B2B platform and not intended for individuals under 18 years of age.

13. Limitation of Liability

RxQure shall not be liable for:

• Unauthorized access due to user negligence
• Third-party breaches
• Data loss beyond reasonable control

14. Changes to Privacy Policy

• RxQure may update this Policy from time to time
• Updated versions will be posted on the Platform
• Continued use implies acceptance

15. Grievance Officer

As per IT Rules, you may contact:

Company: Precise Life Science
📧 Email: preciselifescience@gmail.com
📞 Phone: +91-9019563807
📍 Address: Bangalore, Karnataka – 560026

16. Consent

By using RxQure, you:

• Consent to data collection and processing
• Confirm that information provided is accurate
• Agree to this Privacy Policy