Return Policy

Non-returnable Items

• Prescription drugs (unless expired/damaged/mis-shipped).
• Opened/tampered hygiene products (syringes, diapers, thermometers).
• Special clearance/non-returnable items marked at sale.

Eligible Returns

• Damaged or defective products (report within 48 hours).
• Expired or short-dated goods (report within 7 days).
• Wrong product or wrong quantity supplied (report within 48 hours).
• Manufacturer recall (as per notification).

Return Process

1. Retailer raises return request in RxCure app.
2. Upload invoice details & photos.
3. RxCure verifies claim.
4. Pickup scheduled for eligible items.
5. Quality check at RxCure warehouse.
6. Credit Note, Replacement, or Refund issued.

Refunds & Credits

• Prepaid orders refunded within 7–10 business days.
• Credit accounts adjusted through Credit Note.
• COD orders refunded via NEFT/UPI transfer.

Cancellation

• Orders may be cancelled only before dispatch, within 3 hours of placing the orders.
• Once dispatched, cancellations allowed only under Return Policy.

Audit & Fraud

• RxCure reserves the right to audit returns.
• Fraudulent returns may result in suspension/termination and legal action.